This policy explains when a refund is possible for services used through My Pan ZARA.
Once a service (such as a PAN application, recharge, or download) is marked Success, the amount charged is final and non-refundable, since the service has already been delivered.
If a transaction is marked Failed, the amount charged to your wallet will be reversed back to your wallet automatically.
Transactions marked Pending are awaiting confirmation from the service provider. No refund is issued while a transaction remains pending; it will resolve to either Success or Failed.
Money added to your wallet is intended for use on this portal's services and is non-refundable to your bank account or original payment method, except where required by law.
If you believe a charge was made in error, please raise a support ticket or contact My Pan ZARA at 9789569858 (WhatsApp: 8547854558) .