Refund & Return Policy
Customer satisfaction is important to us. Please carefully read our refund policy before placing an order.
Return Request Time Limit
Any issue regarding a delivered product must be reported within 24 hours of delivery.
No refund, replacement, or claim will be accepted after 24 hours from the delivery time.
Mandatory Unboxing Video
A complete and uninterrupted unboxing video is mandatory for all refund, replacement, or damage claims.
The video must clearly show:
-
Sealed package before opening
-
Entire unboxing process
-
Product condition after opening
Claims without a proper unboxing video will be automatically rejected.
Reporting an Issue
Customers must send:
-
Order Number
-
Issue Description
-
Clear Photos
-
Unboxing Video
via:
WhatsApp: +91 8345054410
Email: infodronetechworld@gmail.com
Eligible Cases
Refund or replacement may be approved if:
-
Wrong product delivered
-
Product arrived damaged
-
Product has manufacturing defect
-
Item missing from package
All claims are subject to verification by our support team.
Non-Eligible Cases
Refunds or replacements will NOT be provided for:
-
Change of mind
-
Personal preference issues
-
Color differences due to screen settings
-
Orders placed by mistake
-
Minor variations in design or finish
-
Claims submitted after 24 hours
-
Missing unboxing video proof
Approval Process
Once the claim is received, our team will review the submitted evidence.
If the claim is found genuine and approved:
-
Full refund will be processed, OR
-
Replacement product will be shipped
within 7 business days.
Refund Method
Approved refunds will be credited through the original payment method or via bank transfer, depending on the payment mode used.
Luxury Jewellery Collection reserves the right to make the final decision regarding all refund and replacement requests.